A.J. du Plessis, Cardinal-Duc de Richelieu et de Fronsac, a.k.a. ‘Big R’ in quotes-land, was ahead of time to say “If you give me six lines written by the hand of the most honest of men, I will find something in them which will hang him”.
Surely, he meant to instate the ‘prove me’ idiocy that pervades the TLD prison found in so many organizations, where regular folks trying hardest to manage, aren’t allowed to because they first have to comply (completely, slave-style) with filing requirements that can only be read to deliver the above-mentioned six lines. If only it were the six lines! Books have to be filled with full proof of having followed each and every petty little rule, that like a spider web was only designed to catch the little bugs whereas the big ones just bumble through.
The joy really starts, for at least some — not the managers but the ‘auditors’ and other improductive on-lookers — when necessity (sic) calls for alternative execution and registration due to customer satisfaction requirements not aligning with the One-Size-fits-the-Universe design of ‘processes’. Where the accused has to deliver a guilty plea with perfect documentation, to a bigoted law. The latter qualification, because it runs counter to the ultimate and ulterior goal of the organization, proven by a deviation being necessary to serve the latter. In client requirement versus framework consistency, the former always should take precedence and the latter is a fallacy, also in view of the ever-faster changing external and internal world, but things are all too often the other way around.
So, “Here, we have followed to perfection a slight deviation from the once-planned process steps, in order to serve the customer better and hence raise profitability” is about all the six lines one needs…